At the Postcode Lottery Group, we’re going through a significant period of change as we undertake a Transformation Programme. It’s an exciting time as we evolve current ways of working, collaboration across the Lotteries, decision making, and as a result how people experience leadership, culture, and organisational structures.

The Change Specialist connects the Group Transformation Hub with the local HR Team, supporting the development of group change programs and then translating them into local practical, people-focused actions. They ensure change strategies are adapted locally, impacts are understood and mitigated, and our team members are supported throughout the transition and beyond.

The role includes any relevant end-to-end change management work. Designed to drive positive change capability, you’ll have autonomy to build out broad business understanding and engagement with our transformation programme. This will be through the development of great resources, training, and detailed communications plans.

We’ll transform and evolve our organisation, whilst holding true to our core values of Fun, courageous, sharing, and sustainable. We expect the Change Specialist to incorporate our values into every aspect of their work.

Key activities and responsibilities you will expect:

• Ensure that group-driven initiatives are translated into clear, meaningful, and locally relevant experiences for our people and teams.
• Operate as a strategic change partner to the local leadership team and a collaborator with the Transformation Hub, creating alignment between group ambition and local reality.
• Assess change impacts (on people, structures, processes and systems) and readiness, identifying risks, dependencies, and required interventions.
• Act as a trusted point of contact for our people in change-related activity in the Postcode Lottery teams.
• In collaboration with Learning and Development teams / Lottery Academy designs practical tools, interventions, and learning moments that help people adapt to (and lead) change, with the aim of strengthening change capability.
• Provide regular updates to the Transformation Hub on progress, risks, blockers, and outcomes.
• Develop detailed and actionable change impact assessments working in collaboration with leaders across the organisation.
• Working with the Transformation Hub and local Communications Teams to support the development and deployment of communication plans, engagement activities, and change materials as required.
• Work collaboratively with other Change Specialists across the Postcode Lottery Group to share insights and align standards.
• Adhere to Group change governance, quality standards, and controls.
• Fostering commitment and ownership at all levels of the organisation.

Your qualities:

• Problem-solving skills with the ability to apply good judgment, identify risks, and recommend solutions.
• Analytical skills and the ability to design potential solutions to complex change management issues.
• Responsibility and team-work skills along with the ability to be resilient in a dynamic work environment.
• Effective communication skills and the ability to build brilliant relationships with team members, technical and management teams.
• Ability to plan and implement change management activities on time and within budget.

• Strong experience working as part of a large-scale transformation programme in a Change capacity including IT, process, cultural, and organisational change.
• Ability to co-ordinate work across diverse teams, to develop and maintain professional relationships with key stakeholders, showcasing excellent communication skills (written and verbal).
• Ability to document requirement and functional specification changes in support of positive change management activities

Desirable:

• Qualification in Change Management e.g., Prosci.
• Experience working across different countries, with an appreciation for cultural differences
• Good understanding of project and delivery methodologies such as Prince2 and Agile.
• Experience working with 3rd party consultancy partners in relation to Change Management