Vacancies

Field of interest

Department

Full time / Part time

Current vacancies (4)


Senior Insight Analyst (Full Time)

Marketing and TV | Marketing and TV Department

As Senior Insight Analyst you will be responsible for Data Analytics, Data Mining, Data Modelling, Segmentation, Report Creation, Data Manipulation and Data Selection for retention and acquisition purposes, as well as producing analysis for other areas of the business. You will be working within the Insight (Data and Analytics) department, which sits in Marketing. The Insight department is responsible for reporting, segmentation and delivering marketing effectiveness through the use of data. This includes: data planning & campaign selection, analytics, campaign process governance & data management. You will be working within a team which acts a conduit with Marketing and as such get full exposure to the Marketing plans and initiatives. You will be responsible for working with large datasets with varied analytical output requirements. You will create complex reporting, compile data analysis and produce data selections. The role involves selecting data for marketing campaigns across direct mail, e-mail, outbound, SMS, and television & managing both the rules for customer contact and the customer journey. Working with the Insight Manager, you will assist in delivering a reporting framework and will be responsible for day to day generation and setup of reports. You will also line manage Insight Analysts.

Customer Experience Agent (Full Time)

Customer Experience | Customer Experience Department | 36 to 40 hours

As part of our Customer Experience team you will be dealing with current and prospective players as a telephony agent. Our overall aim is to sell tickets and retain players in order to raise funds for charitable organisations and increase awareness for their work. Through your pride, knowledge and contribution we expect you to deliver excellence in customer service, creating passion and loyalty in our player base. You will be required to handle a variety of call types over a variation of shifts within our city centre contact team. This is a rewarding role for someone who takes pride in making a difference to our planet and itís people on a daily basis. If you have exceptional interpersonal skills, are a natural influencer and you are committed to the development of yourself and our business you should apply now.