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 - People's Postcode Lottery

Blair Todd

I joined in 2015 as a Customer Experience Agent where every day, we sell the benefits of the lottery to players and potential players, giving them the chance to win prizes every single day, as well as keeping them informed about how they contribute to good causes around the world. It really is the best of both worlds.

It’s important that we provide the best level of service to our players and potential players. I have received first class training, not only when I started, but throughout my time here which has provided me with the resources to give such great service.

More recently, I have been seconded to the role of Customer Experience Team Leader where I manage a team of Customer Experience Agents.